Terms of Service

01About these terms

Who you are dealing with

Anvil AI is the trading name of Anvil AI Systems LLC, a limited liability company based in Seattle, Washington. “We”, “us” and “our” mean that company. “You” means the person or business using our sites or buying something from us.

Seattle, Washington, United States. cooper@anvilaisystems.com. +1 256-750-3140.

What they cover

These terms apply to anvilaisystems.com and workshop.anvilaisystems.com, to the free AI audit and office hours, and to the AI Install Day. Bespoke work agreed by email is covered too, alongside whatever we put in writing for it. By using the sites or booking anything, you accept them.

If we sign a separate written agreement with you, that agreement wins wherever the two conflict.

02What we provide

The services

• The AI audit — a free one-hour call. You fill in the form, we call you back, we work out where your time actually goes and tell you what we would do about it.
• Office hours — a free open call, an hour at noon Pacific, Monday to Saturday. Bring a question.
• The AI Install Day — a paid day where we build working systems alongside you.
• Bespoke work — if the Install Day is not the right shape, email us and we will scope it with you. Anything we agree that way is covered by these terms plus whatever we put in writing for that engagement.

Everything is delivered online over Zoom. We do not currently run in-person events.

What is included

What you get is what the page for that service says on the day you book, plus anything we confirm to you in writing. We may improve the material or change the running order. We will not quietly swap it for something smaller than what you paid for.

The audit and office hours are free, and given with no obligation on you to buy anything.

03Bookings and payment

Prices and invoices

Prices on the site are in US dollars and exclude any sales tax we are required to charge. We invoice you. Payment is due by the date on the invoice, and for a seat that means before the day runs.

We can change our prices whenever we like, but never for something you have already booked and been invoiced for.

Quotes and deposits

Bespoke work is quoted individually, and a quote holds for 30 days. Where we ask for a deposit, paying it holds your dates and it comes off the final invoice.

A deposit is refundable up to 14 days before the first booked date, and not after that, because by then we have turned other work away to keep those dates for you.

Failed payments

If an invoice goes past its due date we will chase it once before doing anything else. If it stays unpaid we may pause work and withhold access until it is settled. We will not do that without telling you first.

04The Install Day

Seats and transfers

A seat is for one named person. You can send somebody else in your place at no cost — just tell us who beforehand.

You can cancel for a full refund up to 7 days before. Inside 7 days we will move you to the next date rather than refund, because the seat is unlikely to be resold that late. If you simply do not turn up, the fee is not refundable.

If we change an event

If we move or cancel a date, you choose: a seat on the next one, or a full refund. If we have to stop partway through a day, we refund the proportion we did not deliver.

We are not responsible for other costs you incur around a date, so please do not book anything non-refundable around one.

Recording the session

We record some sessions so that attendees can rewatch them, and we say so at the start. Keep your camera and microphone off if you would rather not appear. If you are recorded and want it cut, tell us and we will cut it.

Please do not record, stream or republish a session yourself without our written agreement. Other people’s businesses get discussed on those calls.

05Office hours and the mailing list

Access

Office hours run on a standing Zoom link that we send you when you sign up. Attendance is first come, and we may cap numbers so the hour stays useful. It is a group call rather than private consulting, so we will not go through your confidential material with others on the line.

We may change the time or skip a day, and will say so on the site or by email.

Membership and cancellation

Signing up for office hours or the mailing list costs nothing and commits you to nothing. Unsubscribe whenever you like using the link in any email; you can still turn up to office hours afterwards.

We may close a free service to somebody who abuses it, and we may retire a free service entirely, with notice by email to anyone signed up.

Conduct

Be civil to us and to the other businesses on the call. We will remove anyone who harasses another attendee, pitches to the room, or uses a session to harvest leads.

For paid services, being removed for conduct does not entitle you to a refund.

06Install and consulting work

Scope

We write down what we are going to build before we start. Anything outside that is a change, and a change that costs meaningful time gets quoted before we do it, not after.

Access and timelines

Most of what we build needs access to your systems, accounts or data. You are responsible for granting that access and for having the right to grant it. Timelines assume you provide it and come back to us on questions within a couple of business days.

If access is delayed, dates move. We will tell you when that happens rather than let a date slip quietly.

Stopping work

Either of us can end an engagement on 14 days written notice. You pay for the work done up to that point, we hand over what is finished in a usable state, and we do not hold your systems or credentials hostage over a disagreement.

07Intellectual property

What you own

Your data, your content and your business information remain yours. The configuration, prompts and automations we build specifically for you are yours to keep and use once you have paid for them.

What we own

Our sites, our material, slides, templates, frameworks and the general methods we use are ours. So are improvements to our own tooling that come out of an engagement, provided they contain nothing confidential to you.

What you cannot do with it

Do not resell, republish or teach our material as your own, and do not pass paid material to people who have not paid for it. Inside your own business, use it as much as you like.

08Third-party tools

Tools we do not control

What we build usually sits on somebody else’s platform: model providers, automation tools, and the software you already run. Those come with their own terms, their own pricing and their own uptime, none of which we control.

If a provider changes an API, raises a price or discontinues something, we will help you adapt, but we are not liable for their decision.

Your accounts

Third-party accounts, subscriptions and API usage are billed to you by that provider and are yours to manage. Keep your own credentials and API keys secure. AI usage is metered, so keep an eye on your spend — we cannot cap it on your behalf.

09AI and its output

Using what we build

You decide how what we build gets used in your business, and you are responsible for using it lawfully and for what you do with what it produces.

Checking the output

AI systems produce confident, fluent text that is sometimes wrong. That is not a defect we can engineer away for you; it is what the technology currently is, and anyone telling you otherwise is selling something.

Keep a person in the loop for anything that matters: anything going to a customer, anything financial, legal, medical or safety-related, and anything you cannot easily undo. Do not treat output as professional advice. We build systems on the assumption they will be checked, and we will tell you where the checkpoints belong.

10What we promise, and what we do not

What we promise

We will provide our services with reasonable care and skill, by people who do this work seriously.

We do not promise a specific business result, and we cannot: outcomes depend on your team, your data, your follow-through and your market. Nothing on our sites is a guarantee of revenue, savings or hours recovered, and nothing we provide is legal, financial, tax or medical advice.

Examples and case studies

Where we describe work we have done, it describes that engagement. It is not a prediction of what will happen in yours. We will ask before naming you or using your logo.

11Liability

Both ways

Neither of us is liable to the other for indirect or consequential loss, or for lost profits, lost revenue, lost data or business interruption, even where we were told it was possible.

Your consumer rights

Nothing here removes a right you have under consumer protection law that cannot be excluded by agreement, and nothing limits liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence. Where one of these terms conflicts with such a right, the right wins and the rest of the terms carry on.

The cap

Where liability can lawfully be limited, our total liability for any claim is capped at what you paid us for the service the claim relates to in the 12 months before it arose. For the free audit and office hours that figure is nothing, which is the trade for them being free.

12Suspension

When we can suspend access

We may suspend or end access if you do not pay, if you breach these terms, or if you behave in a way that makes a session unsafe or unusable for other people. Where the problem can be fixed, we will say what needs fixing and give you the chance to fix it first.

13The rest

Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by the laws of the State of Washington, United States, without regard to its conflict of laws rules. The state and federal courts of King County, Washington have exclusive jurisdiction, and we both submit to them.

If any part of these terms turns out to be unenforceable, it is severed and the rest continues. If we do not enforce something straight away, we have not given up the right to enforce it later.

14Changes to these terms

We update these terms as what we do changes. The version on this page at the time you book is the one that applies to that booking. Material changes are notified by email to anyone with an active engagement.

15Contact us

Anvil AI Systems LLC, Seattle, Washington, United States.

Email cooper@anvilaisystems.com, or call +1 256-750-3140.